Shipping policy

SHIPPING POLICY

Where we deliver

We deliver across the United Arab Emirates.

Delivery time

• Orders are processed on same working days.
• Delivery takes [1-2] working days after dispatch.
• Delivery times may be longer during sales, public holidays or bad weather.

Shipping fee

[Free shipping on all orders / AED [X] flat rate / Free shipping over AED [X]].

Cash on Delivery (COD)

• Pay in cash to the courier when your order arrives.
• Please keep the exact amount in AED ready.

Order confirmation

We may contact you by phone or WhatsApp to confirm your address and order before dispatch. Please keep your phone available.

Failed deliveries

If the courier cannot reach you after [2–3] attempts, or the order is refused without a valid reason, the order may be cancelled. Repeated refused COD orders may lose access to COD.

Tracking

When your order ships, we will send you tracking details by WhatsApp, SMS or email.

Contact

Email: contactcaremate@gmail.com
WhatsApp: use the button at the bottom right of our store.