Refund policy

RETURN & REFUND POLICY

At Caremate, we want you to be happy with your purchase. That's why every order is covered by our 100% Satisfaction Guarantee.

Return window

You can request a return within [7] days of receiving your order.

Conditions

  • The item must be unused, in its original condition and in its original packaging.
  • All accessories, bands, cables and packaging must be included.
  • Items with signs of damage, misuse or water damage after delivery cannot be returned.

How to request a return

  1. Email contactcaremate@gmail.com or message us on WhatsApp (button at the bottom right of our store).
  2. Include your order number and the reason for the return.
  3. We will confirm and share return instructions within [24–48] hours.

Refunds

  • Once we receive and check the item, we will refund you within [5–7] working days.
  • Cash on Delivery orders are refunded by [bank transfer / store credit]. We will ask for your details when we confirm the return.

Damaged or wrong item

If your order arrives damaged, defective or incorrect, contact us within [48 hours] of delivery with photos. We will replace it or refund you at no extra cost.

Cancellations

You can cancel your order before it ships by contacting us. Once it has shipped, our return policy applies.

Contact

Email: contactcaremate@gmail.com
WhatsApp: use the button at the bottom right of our store.