Privacy policy


Privacy Policy

Last Updated: 31 October 2026

Caremate ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use and protect it, when we may share it, and the rights and choices available to you when you visit or make a purchase through our website.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect the following categories of personal information:

  • Contact Information: Your name, phone number, and email address.

  • Delivery Information: Your shipping address and any delivery instructions or notes you provide.

  • Order Information: Details of the products you purchase, order value, and purchase history.

  • Device and Usage Information: Your IP address, browser type, device information, and website activity, including pages visited. This information may be collected through cookies and similar technologies.

  • Communication Information: Any information you provide when contacting us through email, WhatsApp, or other communication channels.

Payment Information: We currently accept Cash on Delivery (COD). We do not collect or store credit or debit card details through our website.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To process, confirm, and deliver your orders.

  • To contact you regarding your orders through phone calls, WhatsApp, SMS, or email.

  • To provide customer support and manage returns, exchanges, and refunds.

  • To detect and prevent fraudulent transactions, fake orders, and misuse of our services.

  • To improve our website, products, customer experience, and marketing activities.

  • To analyse website performance and understand customer preferences.

  • To comply with applicable legal, regulatory, and accounting requirements.

3. Cookies and Advertising Technologies

Our website uses cookies and similar tracking technologies to improve functionality, analyse website performance, and support our advertising activities.

We may use third-party services and platforms, including Shopify, Meta (Facebook and Instagram), and TikTok, to operate our online store, measure advertising performance, understand visitor behaviour, and display relevant advertisements.

You can manage or disable cookies through your browser settings. You may also manage your advertising preferences through your Meta and TikTok account settings.

Please note that disabling certain cookies may affect some website features and functionality.

4. How We Share Your Information

We may share your personal information with trusted third parties when necessary to operate our business and provide our services, including:

  • Shopify: To host and operate our online store.

  • Delivery and Courier Partners: To process and fulfil deliveries.

  • Advertising and Analytics Providers: Including Meta and TikTok, to support marketing, advertising, and website performance analysis.

  • Government Authorities and Regulators: Where disclosure is required by applicable laws, regulations, or legal processes.

We only share information where necessary for the relevant purpose.

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including order processing, customer support, legal compliance, and accounting requirements.

When your information is no longer required, we will take reasonable steps to delete or securely dispose of it, subject to applicable legal obligations.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, loss, or misuse.

However, no method of electronic storage or internet transmission is completely secure. Therefore, while we strive to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights

Subject to applicable laws and regulations, you may have the right to:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information.

  • Object to or request the restriction of certain processing activities.

  • Withdraw consent where processing is based on your consent.

  • Request to stop receiving promotional or marketing communications.

To exercise any of these rights, please contact us using the contact details provided below.

Please note that certain information may need to be retained where required by law or for legitimate business and accounting purposes.

8. Children's Privacy

Our website and services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children under 18. If we become aware that such information has been collected without appropriate authorisation, we will take reasonable steps to delete it.

9. International Data Transfers

Some of our third-party service providers, including Shopify and advertising partners, may process or store personal information outside the United Arab Emirates (UAE).

Where international transfers occur, we take reasonable steps to ensure that your personal information receives an appropriate level of protection in accordance with applicable UAE data protection laws and regulations.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy from time to time to reflect changes in our business practices, website operations, or applicable legal requirements.

Any updates will be published on this page, and the revised policy will take effect from the date of publication.

We encourage you to review this page periodically to stay informed about how we protect your personal information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

Business Name: Caremate

Email: contactcaremate@gmail.com

WhatsApp: You can reach us through the WhatsApp button located at the bottom-right corner of our website.

We will make reasonable efforts to respond to your enquiries and privacy-related requests in a timely manner.

 Address: [Registered business address, UAE]